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 H-E-B
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H-E-B's Customer Relations FAQ's Questions: How do I get a particular employee recognized for his or her superior service? What if I am unhappy with the service I received at my store? Why do your ads vary from one location to another? Why did a particular product get discontinued? When is H-E-B going to put a store in my town? Does H-E-B offer a fund-raising program to help schools or other non-profit organizations raise money? What do I do if I don't like the quality of an H-E-B or Hill Country Fare brand product? How do I present my product to H-E-B to be carried in your stores? I would like to work for your company. Where can I find information on job openings and applying? I had my check to H-E-B returned, whom do I contact? I have a question about a charge from H-E-B on my Debit/Credit card, whom do I contact? How can I purchase H-E-B Gift Cards? Answers: How do I get a particular employee recognized for his or his superior service? Our number one goal is to serve our customers better than any other retailer, and we always appreciate when you take the time to recognize a helpful employee (H-E-B partner). Our success over the years is the direct result of helpful and friendly H-E-B partners. Feel free to contact our Customer Relations Department by filling out an online H-E-B Web Survey. Our Customer Relations Department will happily forward your comments to the appropriate Partner. What if I am unhappy with the service I received at my store? If we disappoint you, we want to know about it immediately! For immediate attention to your concern, please see your store manager on duty at the time. If you like, you may also contact our Customer Relations Department by filling out an online H-E-B Web Survey. or call toll free at 1 800 432-3113. Our office hours are Monday through Friday, 8am to 5pm. return to top Why do your ads vary from one location to another? We plan our ads to best serve the needs of each community, while watching the competitive situations in each area. Also, items may vary by area to ensure we have enough ad items on hand. By rotating advertised items through all areas, and not running the same item in every area at the same time, it helps us ensure adequate stock at great low prices. Why did a particular product get discontinued? Our Buyers and Merchandisers pay close attention to slow movement and demand for various products. They strive to make the best decision on which ones to carry in each store. The items we carry are based on customer demand and available space. You may submit requests for products to our Customer Relations Department by filling out an online H-E-B Web Survey. return to top When is H-E-B going to put a store in my town? We continually evaluate where to build new stores and where to expand. We sometimes purchase land for development far in advance of when we plan to open a store. We encourage you to check with us from time to time, as we cannot make information available until we receive it. If you have a suggestion for a location, feel free to contact our Customer Relations Department by filling out an online H-E-B Web Survey. Your suggestions will be forwarded to our Real Estate Department for their review and consideration. Does H-E-B offer a fund-raising program to help schools or other non-profit organizations raise money? H-E-B is dedicated to the communities we serve and have several opportunities to support nonprofit organizations. Please contact our Public Affairs Department toll free at 1-877-420-7779 for more information. Our office hours are Monday through Friday, 8am to 5pm. return to top What do I do if I don't like the quality of an H-E-B or Hill Country Fare brand product? We offer a money-back guarantee on our H E B and Hill Country Fare brand products. We always appreciate retrieving any unused portions for product evaluation. This helps us ensure we meet the high quality standards set for these products. If you are ever dissatisfied with one of our products, please return the unused portion to one of our locations for a full refund. How do I present my product to H-E-B to be carried in your stores? If you are a minority or woman-owned business, please visit our Supplier Diversity page for more information. For all other suppliers, please visit www.hebforms.com. return to top I would like to work for your company. Where can I find information on job openings and applying? We are always looking for great new Partners who enjoy a fast pace, high energy work setting. Please visit our Careers Web page if you are interested in this type of work environment! I had my check to H-E-B returned. Whom do I contact? Our Check Collections Department will be happy to assist you. Please contact them toll-free at 1-800-821-5390. Our office hours are Monday through Friday, 7:30am to 5:30pm. and Saturday 8:30am to 5:30pm. return to top I have a question about a charge from H-E-B on my debit/credit card. Whom do I contact? Our Treasury Partners will be happy to answer any of your questions! Please contact our Treasury Department at 1-800-987-4438. Our office hours are Monday through Friday, 8:00am to 5:00pm. How can I purchase H-E-B Gift Cards? H-E-B Gift Cards are great gift ideas for holidays, graduation, work incentives or just because! You can purchase H-E-B Gift Cards at any of our store locations. If there is not a store in your area or you would like to purchase more than 10 Gift Cards at one time, please contact our Gift Cards Department at 1-800-987-4438. Our office hours are Monday through Friday, 8:00am to 5:00pm. return to top |
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Press Releases
It's the latest news from H-E-B! Clean & Lean Learn how we care for the environment. High Five Stay healthy with handwashing.  |
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